Wohnmobil mieten Gauting, Deutschland (41)

We were so excited for the start of our very first motorhome experience, however it started to go down hill quite quickly not in terms of the vehicle but more in relation to the overall customer service // experience. Everything is hunky dory when ppl are happy but the moment you have an issue you become a problem person an all respect an thanks is lost for your money or time. We initially booked our stay for a long week but hoped for longer but were told no extra dates were available - a day or two before take off to Munich we were informed another booking had cancelled so we could extend our stay - I replied via email an gave the extended dates an understood as with all my other emails this had been received an we would be billed the difference accordingly. We got to the rental place which was over 35minutes from the airport in the middle of a small village - by taxi (extra expense to us €28 ) we went through nearly 45minutes of discussion after a pick up time of 2pm we didn’t leVe Munich on our first holiday day until nearly 4pm!!! (We’d killed a whole day waiting to pick this mobilehome up already) Paperwork an run through of vehicle took 45minutes so be prepared to eat in to a whole day of your holiday waiting for this to be done. Eventually we made it out of Munich - All great // what a FABULOUS HAPPY HOLIDAY we WERE having.... swiftly ruined by an email to say no extension had been granted an we would need to have the mobile home back at 10:30am!!! In the morning - yet we hadn’t collected it until 2pm // nearly 4pm on our first day... An our Campanda paperwork said - upto4pm....not only this but we had preempted An extension having been initially told it was possible ( thought we would just pay the extra days on drop off !! ) Suddenly told no - 100% needed back in Munich for 10:30am -11am at the absolute latest - yet we’d paid €79 per day for 7days but we had to drop off at 11am??? Not only this we planned or holiday in Austria not Germany so it took us 6hrs leaving at 5:30am to drive back to Munich in time for 11am - (didn’t get there until 12pm due to autobahn traffic accident ) but it was a hell of a stressful rush in the middle of our relaxing holiday - which was now completely ruined! @drop off made to feel ridiculously awkward - no ThankYou / no please book again / no did you have a great time - just nothing!!! No sorry we couldn’t extend or sorry for Inconvenience - just no no hurry hurry next booking 2pm collection... Considering we refuelled an brought back clean - I’d even stripped the beds and folded the dirty towels - nothing - Just RUDE.... Oh n 10days to wait for our deposit refund €1000 euros - An then we were told we should of emptied all the waters an wastes etc - yet we paid a cleaning fee of €140+ So should of been covered by that... An lastly the return taxi we needed to city another €26euros... Please don’t expect any nice behaviour - just Arrogance for the next money coming in once your money has gone out.... NEVER EVER EVER AGAIN - but until that point - we were so so so happy... our relaxing holiday was ruined by this company. Utterly disappointed.. not even an apology. Or a small on drop off.. The customers where precisely at 2 pm at our pick-up place, which, by the way, is directly in Munich, and not, as mentioned above, in the middle of a small village. Everyone knows that it will takes about 45 minutes to get from Munich airport to the city. If a customer we get (and drop-off) camper directly at the airport we offer our airport service (99,00 €). The accusation of the 45 min. discussion turned out to be a rather quick hand-over of the motor home and took exactly 39 min.! Rather quick, considering the fact that the customers were first time users. Usually the hand-over takes about 1 hour, especially when customers never used a motor home before. We never do a run-through of the camper van with some paperwork on the side. In our view, it is essential that customers know how to operate a motor-home safely, since it’s nowhere near to your every-day pick-up truck. Nevertheless we processed everything rather quickly, since time has apparently been a major factor. Drop-off time has been agreed to be at 10.30 am by contract, yet the customers arrived 1.5 hours late at 12.00 o’clock. The customers have planned to come back directly from Austria at this morning. So it is in their responsibility to calculate additional time for border control, traffic jams or Munich rush hour. Otherwise they could ask us how many time we expect that they will need. The motor home was in a disastrous state when returned. The whole camper van was smelling due to some excessive cooking, using strange but strong spices, which have been found in several places while cleaning, accompanied by empty or full bottles for that matter. Marks of cooking were found at the door and window, even in drawers. Apparently, shower and toilet had just been used shortly before drop-off, leaving dirt and hair in the shower as well as several marks on the toilette, which shell not be described here in any further details. The gray-water tank has been emptied, the chemical toilet holding tank has not, leaving it to our staff to take care of it. The contract states clearly, how all tanks have to be handled before drop-off. Stripping the sheets and folding the (wet) dirty towels didn’t help much in this case. Penalty fees have obviously been applied, according to the contract. Our customers expect by all means a motor-home in a perfect and clean condition when starting their vacation, just like the above mentioned customers did. Getting the vehicle back in that condition by 2 pm (same day) was an almost impossible task. Due to this situation we have to clean up the camper with additional personnel capacity to keep the appointment with our next customer. mit besten Grüßen Dietmar

Sehr guter Kundenservice und super camper! Würde ich jeden empfehlen!

El propietario es muy amable y nos explicó todo a la perfección. Muy satisfechos con el alquiler. Repetimos seguro.

Wir sind rundum zufrieden mit unserem 'kleinen Test' ob ein Wohnmobilurlaub für die Familie in Frage kommt. Alles hat problemlos geklappt. Das Wohnmobil ist in Top-Zustand gewesen. Die Einweisung auch für Wohnmobil-Neulinge verständlich, ausführlich und unkompliziert. Unsere Wohnwagenvermieter waren sehr nett, verständnisvoll, hilfsbereit und herzlich. Absolut empfehlenswert!

Problemlose Übernahme und Abgabe. Fahrzeug fast noch neu. Komplette Ausstattung vorhanden, also Einsteigen und losfahren. Der Vermieter ist sehr freundlich und ist jederzeit erreichbar. Dieser Vermieter kann vorbehaltlos empfohlen werden!

Viel Fahrspaß, gut geschlafen, perfekte Ausstattung.

Klasse Service und guter Zustand des Autos! Kann man nur weiterempfehlen.